Welcome to Sony’s support repair pages. We will guide you through the necessary steps to make your repair journey as pleasant and convenient as possible.
Did you drop by our quick troubleshooting tool (TV, Headphones & Mobile only)? If you’ve missed it, confirm if you really do need to book a repair: often repairs can be avoided!
Once you are confident that a repair is necessary, you’ll need some information near at hand.
Let’s go through the repair information checklist:
Providing the model name, serial number & IMEI number (Mobile only) allow us to exactly identify your product and get additional information that benefits your repair journey.
Your invoice helps your retailer to verify if your product is still within warranty. It also links your product with his or her database. Lost your invoice? Don’t worry, if your product is still within warranty, your retailer should have a digital copy.
Verify if your product is within warranty (see invoice), or have your extended warranty details near at hand. If you’re unsure about the warranty period in your country, check our overview.
Name, address, e-mail and phone number.
Preparation is the key to success. A clear description of the issue will help the repair team on its way.
You can download and print our template to help you summarise the required information.
Download the template
Now that you have your complete file, it’s time to find an Authorized Service Centre (ASC). Use the ASC locator to find suitable ASC locations nearby.
Your ASC will guide you through the rest of the journey. Be sure to provide them with all the information you’ve gathered.
Click to find your authorized service center