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Have you tried this?
Save time, get quality support
We recommend creating your case prior to calling us. Not only is it quick & easy, it's also beneficial. Here's why:
✓ Skip personal information questions during the call
✓ Avoid errors and ‘How do you spell that?’ questions
✓ Get help tailored to your case immediately
To create a new case for a query or issue with your Sony product, select 'Open a new case & Call'.
If you already have an open case and wish to call to follow-up on it, select 'I already have a Case ID'.
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