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Smart help

Smart Help is designed to help you solve your issues as quickly as possible. Simply press the HELP button on the remote control to enter the Smart Help hub screen.

Smart Help is divided into three sections:

1. Top support solutions
   1. 1. Troubleshooting
   2. 2. System software update
   3. 3. Self-diagnostics
   4. 4. Internet connectivity symptoms
   5. 5. External device symptoms
   6. 6. Picture/Sound symptoms
   7. 7. App updates
   
   
2. How to use your TV
   1. 8. Help Guide
   2. 9. Getting started
   3. 10. Introducing Android TV
   4. 11. Watching TV
   5. 12. Recording TV Programmes
   6. 13. Using the TV with Other Devices [to connect and display content]
   7. 14. Using Other Features with Smartphones/Tablets
   8. 15. Connecting to a Network
   9. 16. Settings


3. Troubleshooting and system information
   1. 17. Contact & support
   2. 18. System information
   3. 19. Signal diagnostics
   4. 20. View network status
   5. 21. Picture/Auto picture mode setting list
   6. 22. Privacy setting

If you’re still having difficulty with a certain issue, why not try looking for a support article in our EU Knowledge Base? You can access our support site using the country selector page.

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