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Have you tried this?
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If you're still having issues after performing a reset, consult your dealer to ensure installation and cabling were done correctly.
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To acquire accessories or spare parts, please visit our partner EET
Call us
Save time, get quality support
We recommend creating your case prior to calling us. Not only is it quick & easy, it's also beneficial. Here's why:
✓ Skip the interactive telephone menu & get help tailored to your case immediately
✓ Skip personal information questions during the call
✓ Avoid errors and ‘How do you spell that?’ questions
To create a new case for a query or issue with your Sony product, select 'Open a new case & Call'.
If you already have an open case and wish to call to follow-up on it, select 'I already have a Case ID'.
Monday to Friday: 09:00 - 18:00.
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Quick links
Blind and low-vision users who want sighted assistance can contact us via the Be My Eyes app Warranty Checker (Sony Electronics only) → PlayStation→ Track repair → Book your Repair → Register your product → |